Refund Policy
Welcome to MKB MARKETING . We are committed to delivering high-quality marketing services with transparency and professionalism. Please read this Refund Policy carefully before purchasing any of our services.
1. General Policy
Due to the nature of digital marketing services, consulting, advertising, strategy development, and digital deliverables, all payments made to MKB MARKETING are generally non-refundable once work has commenced.
By purchasing our services, you acknowledge and agree to the terms outlined in this policy.
2. Eligibility for Refunds
Refunds may only be considered under the following circumstances:
• A duplicate payment was made accidentally.
• The company failed to begin the agreed service within the agreed timeframe without reasonable justification.
• A billing error occurred on our side.
• The requested service cannot be delivered by our company after payment has been received.
Any approved refund will be processed using the original payment method whenever possible.
3. Non-Refundable Services
The following services are strictly non-refundable once work has started or deliverables have been provided:
• Marketing strategy development
• Social media management
• Advertising campaign setup or management
• Graphic design services
• Video editing and creative production
• SEO services
• Content creation
• Branding services
• Consulting sessions
• Website development or customization
• Any custom digital service
This includes situations where:
• The client changes their mind.
• The client decides not to continue the project.
• Expected business results were not achieved, since marketing outcomes can vary based on multiple external factors beyond our control.
4. Project Cancellation
Clients may request cancellation of ongoing services by providing written notice to info@mkb-marketing.com
If a project is canceled:
• Any completed work, delivered assets, or hours already spent will remain billable.
• Partial refunds, if applicable, will be determined solely at the company’s discretion based on the amount of work completed.
5. Subscription or Retainer Services
For recurring monthly services or retainers:
• Clients must submit cancellation requests before the next billing cycle.
• Payments already processed for the current billing period are non-refundable.
6. Chargebacks and Payment Disputes
Clients agree to contact MKB MARKETING first to resolve any payment concerns before initiating chargebacks or disputes with their bank or payment provider.
Unauthorized or fraudulent chargebacks may result in suspension or termination of services.
7. Delivery of Digital Services
Once digital files, marketing materials, strategies, reports, or other deliverables have been sent or shared with the client, they are considered delivered and non-refundable.
8. Exceptions
MKB MARKETING reserves the right to make exceptions to this policy at its sole discretion on a case-by-case basis.
9. Contact Information
If you have any questions regarding this Refund Policy, please contact us:
MKB MARKETING
Email: info@mkb-marketing.com
Website: mkb-marketing.com